Order, install and configure an outdoor charging payment terminal

This is the main guide for an outdoor Smart Fuel Pass payment terminal: ordering, installation, activation, connector visibility and safe service work. It is intended for the charging-location owner or operator and their authorised installer.

Order the terminal and download the manuals

You can order a compatible outdoor payment terminal from ChargingEV Store. Before installation, download the current model-specific installation and service manuals from Outdoor payment terminal manuals. Use the manufacturer manual for wiring, mounting, environmental requirements and physical servicing.

What the terminal does

One terminal can show and serve selected connectors at one charging location. It displays the tariff before a driver starts charging, accepts the enabled card and contactless payment methods, starts the session and provides the payment and session information. A connector can be visible on one terminal and hidden on another terminal at the same location.

Plan before installation

1. Confirm the charging location and the connectors that this terminal will serve.
2. Arrange safe mounting, power and internet access with a qualified installer.
3. Ensure that an authorised location manager can access the Smart Fuel Pass portal.
4. Decide whether each connector should be visible on this terminal or on another terminal.

Important service-menu rule

Use the service menu only as an authorised manager or installer. Entry may require holding the service icon and entering the service PIN. Follow the model-specific manual above. Never send the PIN, portal credentials, payment keys or card data by email or in a support request.

This guide is for an authorised installer or service technician of a Smart Fuel Pass outdoor payment terminal. Follow the PAX IM30 manufacturer manual and local electrical rules for mounting and power work.

First start and activation

1. Connect power and internet, then start the terminal on its main screen.
2. At the first start, note only the last four visible digits of the serial number. Contact Smart Fuel Pass Support to approve the terminal initialisation for the charging location.
3. Once approval is in place, initialisation runs automatically from the main screen. Do not change the development or test environment.

Open the service menu safely

Tap and hold the blue icon in the upper-left corner for about two seconds, then enter the terminal service PIN. An authorised location manager can view this PIN in Charging location management (PoS Manager) > Payment terminals. Do not disclose the PIN, portal credentials, payment keys or card data.

Configure connectivity

• Ethernet: use DHCP unless the site's network administrator requires a static IP address.
• Wi-Fi: configure the approved site network in Wi-Fi settings. Use the network test to confirm signal and internet reachability.
• Mobile data: insert an approved SIM with its SIM PIN disabled; the mobile settings should then configure automatically.
• Backup order: when several connections are available, the documented priority is Ethernet, then Wi-Fi, then mobile data.

Assign the right connectors

In service settings, use the location settings to choose which connectors appear on this particular terminal. Enable Show newly added connectors only if every future connector at the location should appear automatically. Use the Visible switch per connector to hide connectors served by another terminal.

Commissioning test

1. Confirm the terminal shows the correct location and operator contact details.
2. Run the network test.
3. Check that every displayed connector has the intended tariff and status.
4. Perform a controlled card or contactless payment test, start a charging session, open it by QR code, then end it and verify the receipt flow.

Service errors and escalation

Errors such as #1001 (payment application missing) or #1002–#1012 (payment application configuration) need Smart Fuel Pass remote service. Do not reinstall the payment application or change card-key settings locally. For any escalation provide the location, last four visible serial-number digits, exact message or code, connection type, affected connector and time. The terminal is monitored remotely; a reboot or remote maintenance action may be requested by support.