Where to find billing documents and charging invoices

For a registered account, sign in to the Smart Fuel Pass portal and open Client Agreement Manager > Billing. Available billing documents can be viewed and downloaded there.

Billing documents are consolidated periodically, so a new top-up or charging transaction may appear in the account before its related document is generated. Billing notifications can be configured in the portal.

For a charging session paid directly by card without registration, use the separate Invoice for charging page.

If a document is missing after the relevant billing cycle, contact support with the account or contract reference, transaction date and amount. Do not send full payment-card details.

What you need and where to find it

• Document for charging from a registered account: portal → correct client contract → Billing.
• Document for one-off charging without registration: use the email link or the document lookup page with the payment details.
• Top-up or withdrawal movement: it appears in the payment-account statement and is not a separate charging invoice.
• Open or unsettled session: the final document may not be available until both the session and payment have completed.