How to request account closure and personal-data deletion

Contact support from the email address registered for the account and clearly state that you want to close the account. If you also request the erasure of personal data, say so explicitly.

Before closing the account, check the balance, unfinished charging sessions, pending withdrawals, and unresolved billing. Withdraw the available balance using the regular portal procedure described in How to request a withdrawal and verify your bank account.

Support may verify your identity and explain which data can be erased and which records must be retained for legal, accounting, security, or payment reasons. You will receive confirmation once processing is complete.