For EV drivers and fleet customers

Getting started and account

• Useful Smart Fuel Pass terms
• How to register a company and request a client contract
• How to upload verification documents securely
• What to do if you selected Politically Exposed Person (PEP)
• How to change company, contact or billing details
• How to change the email address used to sign in

See all 7 articles

Drivers and access

• How to add and manage fleet drivers
• How to add and assign an access card to a driver

Home charging reimbursement

• What home charging reimbursement is and how it works
• How an employer sets up home charging reimbursement
• How an employee accepts a home charging invitation and chooses a location
• Monthly review, reimbursement and ending home charging reimbursement

Charging and pricing

• Registered account or charging without registration: what is the difference?
• How charging prices and session fees are calculated
• Cross-border charging, invoices and VAT

Problems and ending

• What to do when a charging session will not start
• What to do when charging stops but a payment is visible
• What to do when a charging session remains open
• How to withdraw from a distance contract or request account closure
• How to request account closure and personal-data deletion