When you pay for an ad-hoc charging session by card, you may be offered Dynamic Currency Conversion (DCC). It can appear in the checkout opened after scanning a QR code and on a physical payment terminal at the charging location.
What DCC means
DCC is an optional card-payment feature. It offers payment in a currency other than the local currency of the charging location. Before confirming it, the payment screen should show the offered currency, exchange rate and applicable terms or markup.
DCC is not a Smart Fuel Pass tariff or fee. The charging-station owner or operator sets the charging tariff in local currency. Smart Fuel Pass does not decide whether DCC is offered, does not set its rate and does not receive a DCC markup. The offer is part of the card-payment process provided by the relevant payment service provider and card-payment network.
You choose whether to accept it
- If you accept the DCC offer, the card payment is charged in the currency and at the rate displayed in that offer.
- If you decline it or choose to pay in the local currency, the card is charged in the local currency. Your card issuer then performs any conversion under its own terms.
The availability, wording and exchange rate can differ by card, payment method, country and payment screen. You never have to use DCC in order to pay for charging.
Why the charging document and card record can look different
Your charging receipt or invoice records the charging service in the local currency and at the tariff shown before the session. If DCC was accepted, the bank or card record can instead show the selected DCC currency. A banking or expense application may also convert that amount again only for display. These records describe the same payment in different views; do not add the amounts together.
Reservation versus final charge
Before charging starts, a card payment may reserve a chosen maximum amount. This is a temporary preauthorisation, not an additional charging fee. After the session, the final amount for delivered energy and other tariff components is settled and any unused part of the reservation is released. If DCC was accepted, the final card settlement follows the DCC offer accepted for that payment.
Example
A charging receipt can show a local final price, for example in CZK, while the card record shows an amount in EUR because the cardholder accepted an EUR DCC offer. The local charging price remains the price of the charging service; the different currency on the card record comes from the accepted payment-conversion option.
When to contact support
If you believe a charging amount or conversion was not displayed correctly, send support the date and time, charging location, connector or terminal/QR payment reference, charging-session ID if available, the last four digits of the card, and screenshots of the receipt and card transaction. If available, include the DCC confirmation screen or receipt.
Security: never send a full card number, CVV/CVC, PIN or password.
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